Optimizing retail logistics performance
Remco partners with SPS Commerce to streamline data flow and integration with brands and retailers.
The Interviewee:
Robert Owen
VP Global Sales and Special Projects, Remco
The Challenge:
Customer onboarding and data integration were slow, time-consuming and costly
The Solution:
SPS for 3PLs
The Results:
- Deliver an exceptional experience for brands and their retail customers
- Exchange accurate, timely inventory, order, receiving and shipping data
- Dramatically reduce time and resources needed to onboard new customers
- Outsource time-consuming EDI mapping and maintenance to an expert team
For over 55 years, Remco has been a leading third-party logistics provider (3PL) for the retail industry. Its customer base spans from small suppliers to luxury fashion brands. Remco’s customers expect fast, accurate and seamless order fulfillment. And supply chain data is essential to delivering what customers expect.
As Remco grew, they faced a challenge. The company had limited bandwidth to support connectivity and data integration with customers. Every time they set up a new customer, they had to remap, reconfigure and retest the data exchange. This process required specialized IT resources and was tedious, time-consuming and costly.
Remco needed a solution that would connect its warehouse management system (WMS) with its customers’ systems and provide a single source of truth for all supply chain data.
Remco’s partnership with SPS Commerce began when they realized that many customers were already working with SPS. Previously, Remco was building individual connections to each customer, which was costly and inefficient. Now, Remco has integrated once to the SPS network to access pre-built connections to over 105,000 companies.
The SPS solution has shortened customer onboarding times from months to weeks. Remco can confidently assure customers they can start exchanging data quickly and enjoy the benefits of automation.
The partnership improves operational efficiency for Remco and increases loyalty with Remco’s customers (brands) and their customers (retailers). Remco also benefits from ongoing support from the full-service SPS team, removing the need for specialized EDI resources.